Expert-Powered AI
for Patient Care.
S-Direct gives clinicians a dedicated AI that answers patients using their own verified knowledge and brings in the care team when human judgment is needed.
Platform
- Expert-Powered AI
- Answers patients with the clinician's knowledge and guidance.
- Process Tracking
- Follows each patient's treatment process in one place, step by step.
- Appointments
- Booking, changes and reminders for patients.
How It Works
S-Direct is not a general health chatbot. It works with each clinician's own verified knowledge, communication approach and guidance.
- Answers are grounded in knowledge the clinician has approved.
- Clinicians remain in control of the knowledge and guidance available to the AI.
- When a question requires human judgment, S-Direct sends it to the care team with context.
Benefits
- Fewer Repeated Questions
- Routine questions are answered from the clinician's knowledge, around the clock.
- Consistent Guidance, Start to Finish
- Before and after a procedure, guidance stays consistent with the clinician's protocol.
- The Right Issue Reaches the Right Person
- Risk signals and open questions reach the right member of the care team.
Security & Privacy
- Patient Consent First
- Patients are informed and asked for consent before AI-supported care begins.
- Controlled, Traceable Answers
- Each answer is linked to the knowledge it was based on and can be reviewed by the clinician.
- Human Support When It Matters
- Risk signals go to the care team. In an emergency, the patient is directed to emergency care first.
- Encrypted, Authorized Access
- Data is encrypted in transit and at rest, and stored in the European Union. Access is role-based and limited to the patient's care team.
Who It's For
For physicians, dentists, clinics and health professionals for whom patient follow-up matters.
Surgery · Aesthetics · Dermatology · Dentistry · Treatment & Follow-up
Frequently Asked Questions
What is Expert-Powered AI?
AI that answers patients from a specific clinician's verified knowledge and guidance, not from general internet data. The clinician decides what it knows; the care team is brought in when a question requires human judgment.
Is my knowledge shared with other clinicians?
No. What you teach S-Direct stays with you and your team. It is never used for another clinician's AI.
Who can see patient conversations?
The patient, you, and the team members you authorize. S-Direct staff do not see patient content in normal operation.
What happens when the AI is not sure?
It says so, and the question goes to your team with context. An answer is never marked as verified unless it rests on knowledge you approved.
Which languages are supported?
Patients write in their own language and are answered in it. More than twenty languages are supported today.
How does a patient get access?
Through an invitation from the clinic. Patients do not sign up on their own; the clinician invites them and their care process is already in place when they open the app.
How do we start?
With your most common patient questions and your guidance, together with your team. We expand step by step from there. Request a demo and we will outline the path for your clinic.
Request a Demo
We work closely with a small number of clinics. Tell us about your practice.